Customer Success Manager

We’re looking for an experienced Customer Success Manager who can help us guide our Enterprise clients and both maintain and grow our accounts.

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Job Description

We’re looking for someone to build strong relationships with key customer stakeholders and generating revenue with successful account management. You should have excellent communication skills and be equally successful at engaging with employees of all company levels within a technology environment. In this role you will be able to learn about multiple aspects of the business and help determine the growth of Framer, making a real impact on the future of the organization.

In this role you would manage the full Customer Success process as you would be joining as our first Customer Success Manager. As such, there is a lot of opportunity to create a culture of customer success at Framer and build out the team.

Responsibilities
  • Establish and maintain strong relationships with key customer stakeholders
  • On-board customers and help increase adoption of Framer into their organization
  • Proactively identify opportunities and formulate strategies to increase customer satisfaction, retention and product adoption
  • Drive the understanding of the importance of customer success and adoption within our company
Desired Skills
  • 3+ years of proven customer success or account management experience
  • Excellent analytical, problem solving and critical thinking skills
  • Native-level English, as most of our customers are US based
  • Ability to take a data-driven approach and to create actionable strategies and tactics based on analyses