Understanding unusual referral amounts
Learn why your referral rewards might be smaller and how they’re calculated.
Occasionally, you might notice your referral reward is lower than anticipated. Understanding why this happens can clarify any confusion and set the right expectations.
Common reasons for reduced referral rewards
The primary reason referral rewards appear smaller is that the referred user already has existing credit in their Stripe account. These credits can originate from various sources such as subscription downgrades, early cancellations, refunds, or other billing adjustments.
Stripe automatically applies these credits to future transactions, reducing the real money the referred user spends. Referral rewards are calculated based on the actual amount paid by the user, excluding credits, so your reward will reflect the lower payment amount.
Example of how referral rewards are calculated
Suppose you refer a user who selects a plan costing $10. If they already have $9.73 in credits available, they only pay $0.27 out-of-pocket. In this scenario, your referral bonus is calculated based on the $0.27 paid, rather than the full $10. This leads to a lower reward amount than you might initially expect.
If your referral reward still seems incorrect or you have further questions, we're here to help. Please reach out to us directly at creators@framer.com, and we'll investigate your specific case thoroughly.